Privacy policy

Last Updated: August 27, 2026

At Loorun, protecting your privacy is very important to us. This Privacy Policy describes how we collect, use, store, share and protect your personal data when you visit and shop on www.loorun.com, in compliance with GDPR and French data protection regulations.

This Privacy Policy applies to all visitors, users and customers of our website. By using our site, you consent to the practices described in this policy. For additional information, please review our Return & Refund Policy and Terms of Service.

1. Personal Data We Collect

We collect personal information that you voluntarily provide to us when you register an account, place an order, subscribe to newsletters or contact customer service.

The information may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details, purchase history
  • Payment information

We also automatically collect non-personal browsing information when you visit our website:

  • IP address
  • Browser type and version
  • Device information
  • Website access time, visited pages and browsing behavior

We do not collect sensitive personal data such as race, religious beliefs, health information without your explicit consent.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Process orders, arrange delivery and send order tracking updates
  • Answer customer inquiries and provide after-sales support
  • Verify identity and prevent fraudulent transactions
  • Comply with legal, tax and regulatory obligations
  • Send marketing newsletters if you opt in
  • Optimize website functions, product display and user experience

We will not use your personal data for purposes inconsistent with this privacy policy without your additional consent.

3. Sharing of Personal Data

We will not sell, rent or trade your personal information to third parties for commercial marketing purposes.

We may share necessary personal data only in the following limited situations:

  • Authorized logistics carriers, to complete parcel delivery
  • Certified payment service providers to process payment securely
  • Legal institutions or regulatory authorities, when required by law, court order or official request

Our payment providers do not store your complete credit card information on our website server.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your shopping experience.

Cookies are small text files stored on your device, used to remember shopping cart content, website preferences and analyze website traffic. You can disable cookies in your browser settings. Please note that disabling cookies may affect checkout, login and some website functions.

5. Data Security

We adopt industry-standard encryption technology to protect your personal data during transmission and storage. We limit internal staff access to personal information, and only authorized employees can access your data for order processing.

However, no internet transmission or electronic storage method can guarantee 100% absolute security. We will take reasonable measures to protect your data, but cannot guarantee absolute security of online information transmission.

6. Your Rights Under GDPR

As a user located in the European Economic Area, you have the following rights regarding your personal data:

  • Right to access a copy of your stored personal data
  • Right to correct inaccurate or incomplete personal information
  • Right to request deletion of your personal data
  • Right to withdraw consent for data processing
  • Right to data portability
  • Right to object to data processing for marketing purposes

You may contact us to exercise these rights. You also have the right to file a complaint with the French data protection authority CNIL if you believe we violate data protection rules.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including order processing, after-sales service and legal compliance requirements. Once no longer needed, your personal data will be securely deleted or anonymized.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. When revisions are made, we will update the "Last Updated" date at the top of this page. Continued use of our website after updates means you accept the revised policy.

Contact Information

Brand Name: Loorun

Website: www.loorun.com

Email: hello@loorun.com

Phone: +33 48981400

Business Address: 6 Rue Marguerite Burguet, 87500 Saint-Yrieix-la-Perche, France

Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM (CET) Sunday: Closed

We aim to respond to customer inquiries within 24-48 business hours.